Refund Policy

Effective Date: July 1, 2025 | Last Updated: July 1, 2025


At HotelsInMakkah.com, we provide a seamless and reliable hotel booking experience for pilgrims and travelers visiting Makkah and Madinah. Our platform works with live availability and real-time pricing, and we collaborate directly with hotel partners to confirm bookings instantly. Because of this, we follow a strict no-refund policy.


Please review our refund terms carefully before booking.



🔁 1. General Refund Policy


  • All confirmed bookings are non-refundable.
  • Once a booking is confirmed and payment is processed, the total amount is final and cannot be returned under any circumstances.
  • This applies to all room types, rate plans (including promotional or standard), and hotel partners listed on our platform.



❌ 2. No Refunds Will Be Issued In the Following Cases


  • Guest cancellation or change of plans
  • No-show at the hotel (failure to check-in)
  • Early check-out (leaving before the booked departure date)
  • Failure to modify or update the booking after confirmation
  • Incorrect personal details entered at the time of booking
  • Duplicate bookings due to user error



📌 3. Booking Changes & Modifications


  • We do not allow any modifications, changes, or rescheduling once a booking is confirmed.
  • All bookings are processed in real time based on instant hotel availability, and modification is not possible after confirmation.



🏨 4. Hotel-Initiated Cancellations


  • If the hotel cancels the booking due to operational issues (e.g., overbooking), HotelsInMakkah.com will:
  • Work with the hotel to provide a suitable alternative accommodation, or
  • Arrange for a full refund only if the hotel fails to honor the booking and no replacement can be provided.
  • The refund, if applicable, will be issued within 7–14 business days and is subject to the hotel’s resolution timeline.



⚠️ 5. Force Majeure / Unforeseen Events


In exceptional cases such as:


  • Natural disasters
  • Government-imposed travel restrictions
  • Political unrest or lockdowns


We will evaluate refund requests on a case-by-case basis. Any refund or credit will depend on:


  • The hotel’s discretion and policy
  • The nature and timing of the event
  • Documentation provided by the customer


Note: HotelsInMakkah.com is not obligated to issue a refund under force majeure but will assist you in dealing with the hotel.


🕐 6. Refund Processing Timeline (If Applicable)


If a refund is approved under rare circumstances:


  • Refunds will be initiated to the original payment method.
  • Processing may take up to 7–14 business days, depending on your payment provider or bank.


📝 7. Refund Request Process


To inquire about a refund (under exceptional cases only), please contact our support team with the following:


  • Booking ID
  • Guest name and contact email
  • Reason for request
  • Supporting documentation (if applicable)


📧 Email: [email protected]

☎️ Phone: +919632114990

📅 Hours: 9 AM – 6 PM (KSA Time), Sunday to Friday



✅ 8. Final Acknowledgment


By using our platform and confirming a booking, you acknowledge and agree to the terms of this Refund Policy and understand that all standard bookings are non-refundable.